All things that you need to know about Stash Monkey

We are here to help. If your question is not answered on this page’s, please contact us, we will respond by the end of the following business day.

FAQs

How do I care for Stash Monkey?

Clean surface with warm damp cloth only.

Is the silicone tool organizer dishwasher safe?

Yes

What is the best way to insure a strong seal?

Keep the rim of the container, and the silicone seal in the lid free of debris by wiping with a cloth. For example small crumbs on the seal can cause the lid not to seal properly.

How do I open Stash Monkey?

See this video:

How do I set the combination code?

See this video:

How do I lock Stash Monkey?

See this video:

I lost or forgot my combination code.

See this video:

How do I remove and install the vape rack?

See this video:

What is the default combination code?

0-0-0

Where should I store the back-up entry keys?

Store keys outside of container securely, hidden and out of reach.

Where should I store Stash Monkey?

Keep in a safe place and out of the reach of children.

What temperature should Stash Monkey be stored in?

Store at room Temperature. Extreme temperatures will result in inconstant seal and or failure.

I need to purchase a replacement key.

Email us at [email protected] .

How do I know Stash Monkey is locked?

Stash monkey is locked only when the key lock is in the locked position, with lid attached, and the combination lock code scrambled.

Is Stash Monkey intended to act as an absolute fail-safe to entry?

No.

Stash Monkey.com shipping policy

Applies to product purchased on stashmonkey.com only.

US Orders

We currently ship to the US 48 contiguous states. Please allow 2-3 business days for your order to be processed before it ships. Orders shipped to the US will be shipped via UPS or FedEx. Expected shipping time is between 3-7 business days. Shipping costs are the responsibility of the customer and are based on the shipping address determined at the time of purchase.

Tracking your order:

Once your order is shipped out you will receive an email notification with tracking information and an expected delivery date from the shipping carrier.

Stash Monkey.com Refund & Return Policy

Return Policy
We pledge to provide safe responsible storage. Our products carry a 15-day return policy beginning the day your order is delivered.

Items must be returned within 15 days of your order being delivered. Returns only are available for new, unopened, and unused products purchased on stashmonkey.com. If the tamper proof seal is broken a refund cannot be honored.

Returns not the result of a Stashmonkey.com error, original and return shipping charges are the sole responsibility of the customer. Customer is responsible for return shipping and handling to our return facility. The Stash Monkey product must be returned to us in brand new unopened pristine condition. A Return Merchandise Authorization (RMA) number must be issued to return your product. Please email customer service at [email protected] to request an RMA number.

Return Procedure
1. Please email customer service at [email protected] to obtain an RMA # number, within 15 days of the date your order was received. A Return Merchandise Authorization Number is required for all returns. RMA’s expire 15 days after issuance.
2. Verify that the Stash Monkey is in its original packaging with the tamper proof seal unopened, and that all accessories are included.
3. For proof of delivery, we recommend that you return items via UPS or insured USPS. Stash Monkey does not accept international return and exchange shipments. When shipping, use a traceable ground shipping method that provides a return tracking number.
Be sure to keep this number for reference.
4. We are not able to accept COD returns.
5. Address the package to:
Stash Monkey Returns
4215 Montgomery St Unit A
Savannah, GA 31405

Return the merchandise within 15 days of the issuance of the Return Authorization Number. Print the Return Authorization Number clearly on the outside of the package.

Credits
We can only issue credit to the card used to place the order after we receive, inspects, and processes your return. Please note: your issuing bank determines when this credit will be reflected on your statement.
Order Confirmations
You will receive an order confirmation by email. If you have a problem completing your order online or are not certain if your payment was successful, please contact Stash Monkey support via email. If you prefer to contact us by phone, please submit a support request with your phone number and preferred call back time.
Pricing
All prices are quoted in US dollars.
Damaged/Incomplete/Incorrect Orders
If you receive an order shipped from Stashmonkey.com that is damaged, incorrect, or incomplete, please contact us immediately. Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Amending & Cancelling Orders
Stash Monkey is unable to amend or cancel orders once tracking information has been generated, usually within 24 hours of placing your order. Please contact Stash Monkey support as soon as possible.
General Statement / Website Term of Use
Your use of this website constitutes your agreement to the following Terms and Conditions. If you do not agree to these terms and conditions please immediately cease use of this website.
Registration / Stashmonkey.com Account
In order to purchase from Stashmonkey.com you must complete the registration process to obtain a user account. You will be required to provide your name, address, e-mail address, phone number and date of birth.

By registering and obtaining an account you affirm that you will follow the Terms & Conditions of this site and your registration constitutes your consent to enter into agreements with us electronically.
All personal information provided during the registration process will be handled in accordance with this site’s online Privacy Policy.

Termination of Account
We reserve the right to terminate your account for any reason that we deem necessary. In the event your account is terminated, your only option is to request reinstatement of your account by contacting Stash Monkey via the Contact Form. You may not open alternate accounts.
Electronic Communication – Stashmonkey.com Account Specific
With the creation of an account you agree that we may send to you electronic notices or other communication regarding this site. These types of electronic communications will be sent to the email address which was provided during registration. The contents of any communication are effective when sent, regardless of when you receive or whether you read the communication. You can stop receiving these notices and communications at anytime with the deactivation of your account.
Electronic Communication – Marketing Communication
By providing your email address and subscribing to Stash Monkeys’ emails you will receive electronic communications and exclusive offers. These exclusive offers may unavailable depending on your state and local regulations. All offers are Void Where Prohibited.

The E-mail address provided will be used solely by Stash Monkey LLC and will not be sold to or used by other parties. You can choose to stop receiving these offers at any time by filling out an unsubscribe request.

Warranty
Stash Monkey products have a limited warranty period of 30 DAYS from the date the unit is shipped.
Privacy
Stash Monkey will not rent, sell, give or lease your personal information to anyone else without your permission.
User Content Complaints
In the event any objectionable content or information appears on the web site, notify Stash Monkey in writing of the objectionable content. Stash Monkey will make a good-faith effort to investigate all allegations of objectionable content that violates the terms of use but Stash Monkey does not represent or warrant that Stash Monkey will take any action relating thereto.
Notice of Infringement Claims
If you believe that your work has been improperly copied and posted to the web site, please provide Stash Monkey with your name, address, telephone number, email address, a physical or electronic rendering of your signature, a description of your copyrighted work, a description of the location of your copyrighted work on the web site and a statement by you made under penalty of perjury that the above information is accurate and that you are the copyright owner or otherwise authorized to act on behalf of the copyright owner.

Notices for Complaints

Please email all legal notices under these terms of use to [email protected].

Site Security
Compromising the security of the web site is prohibited and may result in criminal and civil liability. Stash Monkey may investigate security-compromising activities and will contact and cooperate with law enforcement if a crime has possibly occurred. Stash Monkey deems the following activity as attempts to compromise the security of the web site: unauthorized access to information on Stash Monkeys’ server computer or systems such as probes, scans or vulnerability tests of the web site, bypass or circumvention of the web site’s authentication measures, interfering with service to any end user, interfering with or tampering with the web site’s host computer or network facilitating any connection with or to the web site, attempts to overload Stash Monkeys’ host computer or network, altering or cloning packet headers, email headers or message headers.
Stash Monkeys’ Usage and Storage of Information
Stash Monkey may establish standard practices and limits regarding the use of the web site, including the type of user-posted content permitted on the web site, maximum number of days user-created content is displayed, accessible or retained by Stash Monkey or the maximum number of emails an account my send or receive emails and the maximum disk-space allotted to each end user. Stash Monkey will have no liability for the preservation or deletion of any content or personal information maintained by the web site or otherwise provided by you to Stash Monkey through use of the web site. Stash Monkey reserves the right to modify its usage and storage of content and information from time to time.
Links to Third Party Web Sites
This web site may link to other web sites owned or operated by third parties. Stash Monkey has no control over these third-party web sites. These sites may include Google Analytics features such as Display Advertising tracking, Google Analytics Demographics and Interest Reporting. Using Google Ads Settings, you may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Product Orders
All purchase orders for product placed by you through this web site are subject to Stash Monkeys’ acceptance and the availability of product or as otherwise provided by law. Stash Monkey reserves the right to refuse to accept or cancel any purchase order without reason and without liability to you or anyone else. All purchase orders for products are subject to Stash Monkey’ terms of sale and these terms of use will not supersede any terms of sale. If Stash Monkey refuses to accept or cancels your purchase order after your payment method is charged or otherwise received by Stash Monkey, Stash Monkey will, at its option and sole discretion, reverse the payment method or issue you a refund.
Enforcement
Stash Monkey reserves the right to enforce these terms of use in the sole discretion of Stash Monkey. Stash Monkey may issue warnings, suspend or terminate use or access to the web site, edit user-posted content and information, prosecute or institute legal proceedings for any violation of these terms of use. Stash Monkey’ failure to enforce any right or provision of these terms of use will not constitute a waiver of such right or provision. If any right or provision is deemed unlawful or void, then the provision will be deemed severable from these terms of use and will not affect the validity or enforceability of the remaining terms. These terms will be governed and construed under the laws of the State of Florida, U.S.A. You agree to bring any legal proceedings against Stash Monkey in the federal or state courts located in Tampa, Florida, U.S.A.
Indemnification
You agree to indemnify, defend and hold harmless Stash Monkey, shareholders, officers, directors, employees, agents, licensors and suppliers from and against any and all claims, losses, expenses, damages and costs, including, without limitation, attorneys’ fees, arising from or relating in any way to your use of this web site, including without limitation any content posted or otherwise created by you. This obligation will survive the termination or modification of these terms of use.
Warranty Disclaimer
The web site and the information and content provided by Stash Monkey therein are provided “as is” and without any warranties of any kind. Except as prohibited by law, Stash Monkey disclaims all warranties of every kind including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Stash Monkey does not represent nor warrant that the web site will be uninterrupted or error-free, that any defects will be corrected or that this web site or the server that makes the web site available are free of defect or free from any security compromising mechanisms. Stash Monkey does not make any warranties or representations regarding the use of the information or content provided by this web site in terms of their correctness, accuracy, adequacy, truthfulness, usefulness, reliability or otherwise.
Limitation of Liability
Stash Monkey will not be liable for any direct, special, incidental, indirect or consequential damages that result from the use or inability to use this web site or the performance of the conduct of other users of this web site, even if Stash Monkey has been advised of the possibility of such damages. You assume total responsibility for your use of the web site. Your only remedy against Stash Monkey for dissatisfaction with the web site or any content is to stop using the site. However, if Stash Monkey is found liable to you for any damage or loss which is in any way connected with your use of this web site or any content, Stash Monkey’ liability will not exceed U.S. $75.00

How will you be notified of future changes to the Privacy Policy?

Stash Monkey may change or add to its Privacy Policy from time to time. For this reason, we encourage you to review the Privacy Policy periodically. For your convenience, we will post the date it was last updated at the bottom of the Privacy Policy.

How is information used and protected?
Usage of Information
Stash Monkey uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage includes:
• To fulfill and process your orders and communicate with you regarding those orders.
• To schedule and perform deliveries or installations.
• To service products.
• To send marketing communications.
• To open and service your Stash Monkey Accounts.
• To provide high-quality customer service.
• To help us improve and customize what we offer to you, our website and our advertising.
• To send you information about our products, services and promotions.
• To protect the security and integrity of our websites and our business.
• To process credit card information.
Protection of Information
Stash Monkey protects your information from loss, misuse or alteration while it is under Stash Monkeys’ control. We have adopted reasonable security measures to protect the confidentiality of personal information under our control online.

When you enter personal information on our website, the information is protected by SSL, which encrypts your information during transport across the Internet. Further, your account information is only accessible with the password you choose when you open a Stash Monkey accounts.

Privacy of Children Online
Stash Monkey is committed to protecting children’s online privacy and fully complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If you believe we may have collected personal information from a child, or have any questions regarding the Privacy Policy, please e-mail us at [email protected].

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